Sadly things go wrong sometimes. We try very hard to provide every customer with what they want in the condition they expect however, if at any time you are unhappy with your purchase, please refer to the relevant processes below and contact us.
Unwanted Items (UK Only): If an order is made in error, or a customer changes their mind about something they order, we offer a 14-day money back guarantee on return of the item, and only where it has been unused and unopened and returned to us in the condition it was sent in. In these cases, we would kindly ask all customers to cover the return costs. We are happy to recommend the best/most economical options for doing so.
Comics: Periodicals and publications (including comics, newspapers and magazines) are excluded from relevant Consumer Protection regulations and not eligible for return or cancellation as such. We are under no obligation nor can we generally accept returns for unwanted comics or comics purchased in error. We will only consider differently in exceptional circumstances where the books have not been opened from their mailer, or bags and boards, returned in the condition they were sent, and the buyer has attempted contact with us within 48 hours of receipt of the book(s). Any return costs incurred in these events are applicable to the buyer. If all the above is agreed we will only issue store credit excluding any and all postage and packaging costs.
Damaged or Defective Items (UK Only): If an item is defective or damaged in transit, we will gladly accept a return within 14 days of purchase. We will in most cases offer a replacement or replacement part where applicable; if not then a full refund will of course be offered. In these cases, we will cover all return costs including sending of any replacements. In all cases however we will need the defective product returned and may ask for photographic evidence of how it was received to feedback to the manufacturer/courier/postal service.
Comics: If your comics arrive excessively damaged as a result of transit (i.e. handling by royal mail/ courier) please contact us as soon as possible, the timeframes allowed for us to submit claims with royal mail/courier on the customers’ behalf is limited. We will require photographs of the condition of the total external package as received (including the box/ mailer) as well as the damage to the contents in order to process a claim and therefore be able to provide replacements or refunds, and to determine which is more suitable.
We are not responsible for items that are lost or damaged in return transit to us so we advise that customers returning items package their return carefully using padding/filling to ensure it is returned in the condition received. If it is received any differently, we will only be able to offer a partial refund from 10-50% depending on the individual case.